S
SayYourProblem

Privacy Policy

Effective Date: September 3, 2026

1. Introduction

Welcome to SayYourProblem ERP. We are committed to protecting your personal and corporate information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Enterprise Resource Planning (ERP) web and mobile applications.

2. Information We Collect

To provide our enterprise services, we collect the following types of information:

  • Personal Identification Information: Including your name, email address, and professional title.
  • Phone Number: We collect your mobile phone number specifically for account registration, identity verification, and multi-factor authentication (OTP verification).
  • Business Data: Information regarding your business operations, inventory, and finances that you input into the SayYourProblem ERP system.
  • Usage Data: Automatically collected technical data such as IP addresses, browser types, and device identifiers.

3. How We Use Your Information

We use the information we collect to:

  • Create and manage your user account.
  • Verify your identity using phone number-based One-Time Passwords (OTP).
  • Provide, operate, and maintain the SayYourProblem ERP platform.
  • Improve user experience and develop new features.
  • Communicate with you regarding administrative updates, security alerts, and system notifications.

4. Third-Party Services and APIs

SayYourProblem ERP utilizes third-party APIs (such as Google API Services and Firebase Auth) to facilitate authentication and messaging.

  • Your phone number and authentication data are processed securely through these services strictly for the purpose of verifying your identity and granting access to the app.
  • SayYourProblem ERP's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

5. Data Security

We implement industry-standard administrative, technical, and physical security measures to help protect your personal and corporate data. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable.

6. Data Retention

We retain your personal information and business data only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

  • Email: support@sayyourproblem.com
  • Website: www.sayyourproblem.com